Remote Director - Service Enablement & Release Readiness

RadNet; Somerville (MA); Remoto; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

DeepHealth is seeking a Director of Service and Delivery to lead Service Enablement and ensure readiness for software releases across regions. You will drive coordination among Implementation, Support, Product, and Development to finalize documentation, training, and tooling prior to customer availability.

You will manage the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, optimize resource capacity, and align plans with business priorities.

Competenze

• Bachelor's degree in a technical or business field (required).
• 10+ years in software or healthcare technology services (required).
• 5+ years leading managers or multi-function teams (required).
• Proven program management across release readiness, implementation, support, or operations (required).
• Experience leading technical documentation, training, or customer enablement functions (required).
• Ability to lead through influence across teams that do not report directly (required).
• Strong planning, budgeting, and vendor or contractor management skills (required).
• Clear written and verbal communication with executives, customers, and technical staff (required).
• Preferred: Networking expertise relevant to Services and Development environments.
• Preferred: Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments.
• Preferred: Experience with site reliability engineering and remote support models.
• Preferred: Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions.

Mansioni

• Own the program that confirms Services readiness for each release, coordinating across teams.
• Ensure every release has a documented readiness review with sign-off before customer availability.
• Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams.
• Secure capacity and timing from regional leaders when enablement work draws on cross-department resources.
• Ensure documentation and training are complete, accurate, and available on schedule for releases.
• Partner with Product on customer needs during end-of-life periods with documented specs and exceptions.
• Oversee enabling technologies such as SRE tooling and Jira Service Management.
• Work with Strategic Account teams to turn customer insights into readiness improvements.
• Align readiness plans with business priorities and represent Service Enablement in leadership forums.
• Manage planning, budgeting, and vendor/contractor needs for assigned functions.

Conoscenze

Program management

Leadership

Communication with executives

Budgeting

Vendor management

Influence without direct authority

Planning

Formazione

Bachelor's degree in technical or business field

Descrizione del lavoro

DeepHealth is seeking a Director of Service and Delivery to lead Service Enablement and ensure readiness for software releases across regions. You will drive coordination among Implementation, Support, Product, and Development to finalize documentation, training, and tooling prior to customer availability.

You will manage the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, optimize resource capacity, and align plans with business priorities.