Remote Director of Communications & Narrative Strategy

Ladders; United States; Remote; USD 165,000 - 255,000; Full time

Benefits offered by this job

Competitive compensation and equity

Health and wellness benefits including

Unlimited vacation

Flexible remote work

Office drinks, snacks, and catered in‑

Job summary

Ladders is seeking a Director of Communications to shape and protect the company’s external narrative for a remote audience. You will translate complex logistics technology into clear, credible messaging, partner with marketing and leadership, and craft executive communications, blog content, and thought leadership.

You will oversee the external communications agency, establish scalable internal comms foundations, ensure messaging consistency, and help guide a growing team as the business

Qualifications

• 10+ years in communications, PR, or media relations with a strong track record in technology and logistics media.
• Ability to translate complex technical concepts into engaging narratives for diverse audiences.
• Experience managing external communications or PR agencies with a focus on performance accountability.
• Proficient in crafting executive communications, including speeches and media training materials.
• Exceptional writing skills for thought leadership and blog content development.
• Strong message discipline to maintain narrative accuracy and consistency.
• Comfortable in a hands-on, small team environment with aspirations to lead a team in the future.

Responsibilities

• Build and maintain relationships with key reporters and editors in logistics, technology, and business media
• Ensure external communications align with the company’s core narrative and strategic positioning
• Collaborate with the Director of Marketing to create executive communications and speaking materials
• Develop compelling blog posts and thought leadership content that reflect the company’s credibility
• Oversee day-to-day operations of the communications agency, ensuring accountability for results
• Establish and enforce guidelines for external communications to maintain accuracy
• Develop an internal communications strategy in partnership with leadership, laying groundwork for future team expansion

Skills

Communications leadership

Media relations

Executive communications

Thought leadership

Agency management

Technical storytelling

Public speaking

Job description

Ladders is seeking a Director of Communications to shape and protect the company’s external narrative for a remote audience. You will translate complex logistics technology into clear, credible messaging, partner with marketing and leadership, and craft executive communications, blog content, and thought leadership.

You will oversee the external communications agency, establish scalable internal comms foundations, ensure messaging consistency, and help guide a growing team as the business