Remote Director, AI Ops & Insurance Quality

JDA TSG; United States; Remote; USD 135,000 - 145,000; Full time

Benefits offered by this job

Healthcare coverage

Employee Assistance Program

401K with company match

Paid time off

Paid parental leave

Volunteer Day Off

Life insurance

Business travel accident insurance

Job summary

JDA TSG is seeking a Director of AI Operations & Insurance Domain Quality to build and lead a high-performing team evaluating live AI outputs in commercial insurance workflows. You will design the operational blueprint, implement QA standards, and drive cross-functional feedback with product and ML engineering teams.

The role requires deep P&C expertise, a בעל active P&C Producer license, and strong executive communication to interface with client leads and sponsors.

Qualifications

• 8–10+ years of progressive leadership in commercial P&C insurance operations.
• Active P&C Producer license or CPCU/CIC/ARM strongly preferred.
• Experience standing up new operational teams, workflows, and QA frameworks.
• Deep technical expertise across Commercial P&C lines and standard forms.

Responsibilities

• Program Stand-Up & Scaling Leadership: design and scale the AI evaluation team and operations.
• QA Governance: establish standards, rubrics, and coaching to reduce errors.
• Queue & SLA Management: build queues, monitor throughput, meet SLAs.
• Cross-Functional Feedback: synthesize findings and drive product/ML feedback loops.
• Team Enablement: hire, mentor, and train evaluators, drive calibration.

Skills

Leadership

Insurance domain knowledge

Executive communication

Program management

QA governance

AI/ML evaluation workflows

Tools

Applied Epic

Vertafore

Hyperscience

Glider

Job description

JDA TSG is seeking a Director of AI Operations & Insurance Domain Quality to build and lead a high-performing team evaluating live AI outputs in commercial insurance workflows. You will design the operational blueprint, implement QA standards, and drive cross-functional feedback with product and ML engineering teams.

The role requires deep P&C expertise, a בעל active P&C Producer license, and strong executive communication to interface with client leads and sponsors.