Remote Digital Customer Success Partner
Benco Dental
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Benefits offered by this job
Job summary
Benco Dental is seeking a Digital Customer Success Partner to provide onboarding and technical support for 3D printers, scanners, and digital imaging hardware under the Digital Dentistry brand.
The role focuses on tier 1 support, knowledge base creation, and collaboration with Field Support Technicians for onsite implementation, with remote work options and a culture recognized as a Fortune Great Place to Work.
Qualifications
- Strong problem-solving and documentation skills for technical resolutions.
- Excellent communication to explain tech to non-technical audiences.
- Ability to travel up to 10%.
Responsibilities
- Own pre/post-sale training and support for Digital Dental and CAD/CAM.
- Provide exceptional service and escalate issues as needed.
- Create and maintain databases, reports, and records.
- Collaborate with sales leadership, equipment support, and trainers.
- Work with vendors on software or equipment updates.
- Maintain Basecamp and track tasks for clear communication.
- Triage CAD/CAM technology issues from customers and associates.
Skills
Tools
Job description
Benco Dental is seeking a Digital Customer Success Partner to provide onboarding and technical support for 3D printers, scanners, and digital imaging hardware under the Digital Dentistry brand.
The role focuses on tier 1 support, knowledge base creation, and collaboration with Field Support Technicians for onsite implementation, with remote work options and a culture recognized as a Fortune Great Place to Work.
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