Remote Diagnostics Engineer

Nilfisk; Brooklyn Park (MN); Remote; USD 80,000 - 100,000; Full time

Job summary

A multinational cleaning technology company is seeking a Remote Diagnostics Engineer to monitor connected machines and provide technical support. The successful candidate will have a Bachelor's degree in a relevant field and experience in troubleshooting robotic systems. This remote role is based in Brooklyn Park, MN, and offers a competitive compensation package including health benefits and a 401K plan.

Benefits

Health insurance

401K with company match

Paid vacation and sick time

Qualifications

• 2-3 years' experience in a technical role, preferably technical support.
• General knowledge of robotics and robotic systems.
• Ability to understand and troubleshoot complex systems.

Responsibilities

• Monitor and analyze fleet of connected machines daily.
• Perform remote troubleshooting of connected machines.
• Support quality management flows and documentation.

Skills

Technical support experience

Knowledge of robotics

Software troubleshooting

Excellent communication skills

Education

Bachelor's degree in engineering or equivalent experience

Tools

Remote desktop applications

Linux operating system

Job description

Remote in Brooklyn Park, MN | United States

Overview

Remote Diagnostics Engineer position with Nilfisk. This role is based remotely in Brooklyn Park, MN, United States. Salary: USD Negotiable. Employment type and location postings may vary by region.

Job Description

Remote Diagnostics Engineer from the Company Nilfisk, this latest Remote Diagnostics Engineer job vacancy is located in the city Remote in Brooklyn Park, MN located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Engineering field have been opened and published up to the specified time.

Responsibilities

• Monitor and analyze our fleet of connected machines and autonomous robots daily.
• Look for hardware/software issues and bugs in connected machines and report them.
• Perform remote troubleshooting of connected machines with technicians in the field.
• Assist in technical analysis of machine failures.
• Software and hardware testing and bug reporting of connected autonomous machines.
• Manage technical escalations end-to-end.
• Collaboration with external technology partners to assist in issue identification and support.
• Support quality management flows (investigation and documentation of issues and resolutions).
• Train Field Service Technicians and local Subject Matter Experts on how to troubleshoot autonomous issues.
• Occasionally travel internationally to assist local troubleshooting if situations require so.

Qualifications

• Bachelor's degree in electrical, mechanical engineering, computer science or significant equivalent work experience
• 2-3 years' experience in a technical role, preferably technical support
• General knowledge of robotics and robotic systems
• Knowledge with software-controlled machines
• Experience working with GUI engineering and service tools
• Ability to understand and troubleshoot complex systems
• Experienced working in a Linux environment and with terminals, or ability to learn
• Knowledge of electrical systems and can read electrical diagrams
• Experience with databases and how to read/write queries
• Ability to use remote desktop applications for Windows and other environments
• Experience with remote troubleshooting using both software and hardware diagrams and documentation

Personal Skills

• Excellent in providing internal and external support to stakeholders
• Self-starter with ability to see issues through to resolution
• Business acumen and commercial understanding
• Excellent communication skills, presentation and interpersonal skills are required
• Ability to think creatively, is highly-driven and self-motivated
• Ability to manage multiple tasks at once and keep tasks organized
• Must be able to develop relationships across the organization and working cross-functionally to get results
• Flexible to meet the needs of supporting global service operations across multiple time zones
• Can work in fast changing environments with different severity and priority situations

Location

• USA, either out of Nilfisk US HQ in Minneapolis or from home
• Willingness to travel occasionally primarily within the Americas region but also globally

Language skills

• Fluent in English, reading and writing at technical level
• Technical Spanish language skills are an advantage but not required

Company & Benefits

Let\'s create a cleaner future together. Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age. Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

Keywords:
Closed Date : 2025-10-29

Company Info

Company Info Nilfisk
Remote in Brooklyn Park, MN, United States
Company Profile