Remote Diagnostic Technician

LKQ Corp; Nashville (TN); Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Full benefits

PTO & Holidays

401(k) match

Job summary

Elitek Vehicle Services, an LKQ Company, is seeking a Remote Diagnostic Technician to act as a primary contact in a call center setting. You will apply diagnostic expertise to customer vehicles, resolve issues on first contact when possible, and guide partners through repair workflows using cutting-edge tools.

The role emphasizes educating customers about diagnostic scans, supporting remote technicians, and adhering to safety and policy standards while handling multiple tasks in a fast-paced

Qualifications

• 6 months experience in the automotive industry at an entry-level position.
• Technical or Vocational school graduate and/or OEM training.

Responsibilities

• Serve as a primary partner contact within the service process in a call center environment.
• Provide diagnostic and technical subject matter expertise to partners/customers.
• Provide first call final resolution to vehicle scans and escalate when needed.
• Educate partners/customers on the importance of diagnostic scans.
• Assist Remote technicians with required diagnostic tests and evaluations.
• Adhere to company policies, safety rules, and procedures.

Skills

Automotive diagnostics

Customer service

Technical problem solving

Data entry/office software

Education

Technical or Vocational school graduate

Tools

Outlook

Word

Excel

Job description

Attention Remote Diagnostic Technician!

Are you the go-to problem solver on the job? At Elitek Vehicle Services, an LKQ Company, we're looking for skilled Diagnostic Technician to join our team. We offer industry-leading pay, weekends off, and the opportunity to work with cutting-edge diagnostic technology while supporting thousands of repair facilities nationwide. As the industry leader in vehicle diagnostics, calibrations, and mechanical repairs, Elitek gives you the chance to grow your career, gain independence, and be part of a team that values your expertise.

Candidates must currently reside inone of the following markets:

• Nashville, TN or Plano, TX

Compensation

• $23/hr - $28/hr depending on experience.

Essential Job Duties

• Serve as a primary partner contact as needed within the service process. Primary duties are completed in a call center environment.
• Provide diagnostic and technical subject matter expertise in a customer service-centric manner to each partner/customer.
• Provide first call final resolution to as many vehicle scans as possible, escalating when needed, but helping the customer complete the process and move the vehicle through their repair sequence.
• Educate our partners/customers on the importance of diagnostic scans.
• Assist Remote technicians with required diagnostic tests and in performing technical evaluations.
• Adhere to all company policies, procedures, safety and environmental rules.
• Assumes other duties as assigned.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

• Minimum of 6 months experience in the automotive industry at an entry-level position.
• Technical or Vocational school graduate and/or OEM training.

Preferred Requirements

• High School Diploma/GED.
• Understanding of the automotive industry and various manufacturer acronyms and lingo.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect one's job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment

While performing the duties of this job, the employee is occasionally required to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, crouch, or sit for extended periods. The employee may be exposed to hazardous situations, conditions, and equipment. Must be able to work in cramped spaces or underneath vehicles that may require getting into awkward positions. May regularly wear personal protective equipment (PPE). May be exposed to extreme temperatures and high noise levels. Travel may be required periodically, including overnight stays (contingent on position requirements). Must be able to lift up to 75 pounds.

Benefits

• Full Benefits (Medical, Dental, Vision) 3 different BCBS of Illinois medical and dental/VSP Vision.
• PTO, 8 paid holidays including a floating holiday.
• 401K - Principal. Match 100% of the first 2%, plus 50% of the next 4% of contributed income.
• Company Funded Foundation - matches up to $500.
• Tuition Assistance Program - $5,000yr for you / $2,500 post education for children.
• Up to 8 weeks paid parental leave for birth or adoption of a child.
• Employee Assistance Program - Company paid benefit that provides confidential counseling, and referral services.
• Employee discounts on salvage, aftermarket, and specialty auto parts.

Join us for an exciting career journey with positive, driven individuals.