Remote DevOps Engineer (EMEA & US Market)

Sitel Group; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in the customer experience industry seeks a DevOps professional to design and automate infrastructure processes on AWS. This remote role offers competitive compensation and the opportunity to work with cutting-edge AI technologies while supporting critical services for diverse clients. The ideal candidate has 5+ years of experience in system management, strong AWS knowledge, and expertise in managing Linux systems.

Benefits

Professional growth and continuous learning opportunities

Attractive salary and benefits package

Supportive team culture

Opportunities for occasional travel for training and events

Qualifications

• At least 5 years of experience in production/system management.
• Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.
• Expertise in managing Linux Systems (Debian).

Responsibilities

• Design and automate processes for client infrastructure on AWS.
• Manage platforms through automation and tooling.
• Provide support and collaborate with AI and Product teams.

Skills

AWS

Kubernetes

Terraform

Docker

Git

Linux Systems

Scripting

Job description

Context

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates worldwide, we are the team behind the best experiences for over 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers at critical moments.

Location

The position offers fully remote working or hybrid options in any of our EMEA or US markets.

Missions

• Design, develop, and automate processes to deliver client infrastructure on our cloud platform (mainly hosted on AWS).
• Manage platforms through automation, tooling, tuning, and new solutions.
• Follow up on incidents to provide enhancements and corrective measures to maintain or improve service levels.
• Provide support and collaborate with AI and Product teams.
• Create and update all documentation related to the above items.

How we work

The DevOps team supports and builds hosting infrastructure for the AI and Product teams. We use the Kanban agile methodology to manage our activities. Product development teams are driven by the Agile Scrum method, organized into squads of 8-9 people, including a Product Owner, a Lead Developer (acting as Scrum Master), Developers (front-end & back-end), and QA Engineers. Our UI/UX Designers also work transversally across all squads.

Main technologies used for this role

Linux Systems (Debian) – AWS Cloud Services (Lambda, ECS, EC2, EKS, S3) – Kubernetes – Web Services – Terraform – Ansible – Docker – Git.

Expected skills

Required

• At least 5 years of experience working in a production or system management team for critical services and applications.
• Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.
• Good expertise in managing Linux Systems (Debian).
• Knowledge about networking: TCP/IP, Web Services, tiered application services.
• Scripting experience in shell, Python, etc.
• Experience working in a normalized environment and knowledge of Agile DevOps processes.

Nice to have

• Strong knowledge of Azure: AKS, KeyVault, Azure DevOps, ACR, Azure Monitor, and Storage Account.
• Experience in process automation and with tools like Ansible.
• ITIL knowledge.

Recruitment process

• Meet our HR team to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)
• Meet our DevOps Manager to assess your skills and problem-solving mindset (45 min)
• Meet our VP of AI Engineering for a live technical exercise (45 min)

What we offer

• Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
• Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
• Competitive compensation. Attractive salary and benefits package.
• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.