Remote Data Entry Clerk (Help Desk Support)

Thrivas Staffing Agency; Fort Myers (FL); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Life insurance

Disability insurance

Other incentives

Job summary

Thrivas is hiring a Data Entry Clerk on a full-time, permanent basis in the United States (Florida). Benefits begin after a 90‑day probation period and include medical, dental, vision, 401k, paid time off, long term life and disability, and other incentives.

No prior experience is required, but IT Help Desk ticketing or online customer service experience is a plus. The role focuses on processing support requests, updating tickets, and communicating with customers to provide timely, accurate

Qualifications

• No prior experience required.
• Ideal candidate will have IT Help Desk ticket experience or online customer service experience.
• Must be comfortable using a computer all day with strong typing and attention to detail.

Responsibilities

• Receive and open requests for technical assistance in the ticketing system.
• Review open tickets and determine outcomes, coordinating with Help Desk when needed.
• Email customers with timely responses to ensure excellent service and close tickets quickly.

Job description

An established company is currently hiring a data entry clerk. The position is a full time and a permanent opportunity within the company. They will provide benefits after a 90 day probationary period. Benefits include medical, dental, vision, 401k, paid time off, long term life & disability and other incentives.

No prior experience is required, however, the ideal applicant will have previous I.T. Help Desk ticket experience or has worked online customer service for a technology company or busy online retailer. Applicants interested in this position must be comfortable working on the computer all day and have exceptional typing skills and an attention to detail. Individuals who are interested in finding a job opportunity that allows for career growth into an Information Technology or Customer Service Help Desk role are strongly encouraged to apply.

The Data Entry Clerk is responsible for receiving requests for technical assistance from customers. The data entry clerk is responsible for opening requests and submitting into the company’s ticketing system for the Help Desk technicians to review. The data entry clerk will review each open ticket to see the outcome from the help desk (did they fix the problem or does it require a coordinated call to customer, etc.) The clerk then emails responses to customers to ensure they are provided with exceptional customer service and receive the updates. You must be organized and focused on each ticket being closed out quickly.