Remote Customer Support Specialist - LSAT & CAS

Law School Admission Council (LSAC); Newtown (PA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

LSAC is seeking a Candidate Services Representative to provide frontline support to LSAC registrants via phone, email and chat. You will respond accurately and courteously to inquiries about LSAT programs, accommodations and services in a fast-paced contact center.

The role requires strong customer service, data entry, and written communication skills, with knowledge of LSAC policies. This full-time position follows a Monday–Friday schedule with potential overtime, and may be remote or hybrid.

Qualifications

• High school diploma required; some college preferred.
• Experience in telephone customer service is highly desirable.
• College degree in English or a related field preferred for Candidate Services Representatives.
• College level writing experience (preferred for primary correspondence representatives).

Responsibilities

• Provide first-level telephone, email and chat support to LSAC registrants.
• Respond to candidate inquiries accurately, professionally and timely.
• Research and resolve candidate concerns and document feedback.
• Assist with data entry and respond to candidate inquiries through multiple media.

Skills

Customer service

Communication skills

Data entry

Written communication

Bilingual encouraged

Education

High school diploma

College degree in English or related field preferred

Tools

Microsoft Office

Adobe Acrobat

Job description

LSAC is seeking a Candidate Services Representative to provide frontline support to LSAC registrants via phone, email and chat. You will respond accurately and courteously to inquiries about LSAT programs, accommodations and services in a fast-paced contact center.

The role requires strong customer service, data entry, and written communication skills, with knowledge of LSAC policies. This full-time position follows a Monday–Friday schedule with potential overtime, and may be remote or hybrid.