Remote Customer Support Specialist

Trescal; North Houston (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading support services provider is seeking a detail-oriented Remote Customer Support Specialist to be the primary contact for customer inquiries and issues. The ideal candidate is empathetic and tech-savvy, capable of multitasking while maintaining professionalism. Responsibilities include responding to customer inquiries, providing accurate product information, and documenting interactions to enhance service delivery. This role fosters a positive customer experience.

Qualifications

• Detail-oriented and customer-focused.
• Ability to handle multiple tasks while maintaining professionalism.
• Experience with CRM systems is a plus.

Responsibilities

• Respond to customer inquiries via email, live chat, phone, or ticketing system.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues efficiently.
• Document customer interactions and feedback in the CRM system.
• Collaborate with internal teams to improve service delivery.

Skills

Customer service orientation

Empathy

Tech-savvy

Multitasking

Job description

We are seeking a detail-oriented and customer-focused Remote Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. The ideal candidate is empathetic, tech-savvy, and able to handle multiple tasks while maintaining a professional and friendly demeanor.

Responsibilities

• Respond to customer inquiries via email, live chat, phone, or ticketing system in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot and resolve customer issues efficiently while escalating complex cases when necessary.
• Document customer interactions, feedback, and solutions in the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Maintain a high level of product knowledge to provide effective support and guidance.
• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
• Contribute to the creation of help articles, FAQs, and other customer self-service resources.