Remote Customer Support & Scheduling Specialist

Lever, Inc.; Town of Maryland (NY); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities

Job summary

Aisles & Abroad is seeking a dependable Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling in a flexible remote setting. You will engage with clients via email and phone, maintain records, and work with internal teams to ensure a smooth experience.

Ideal candidates are detail-oriented, self-directed, and proficient with digital tools. Remote work offers onboarding and ongoing support, with opportunities for advancement based on performance.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Communication

Organization

Remote work tools

Multi-tasking

Customer service

Reliable internet

Job description

Aisles & Abroad is seeking a dependable Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling in a flexible remote setting. You will engage with clients via email and phone, maintain records, and work with internal teams to ensure a smooth experience.

Ideal candidates are detail-oriented, self-directed, and proficient with digital tools. Remote work offers onboarding and ongoing support, with opportunities for advancement based on performance.