Remote Customer Support Manager (AI-Driven)

Doist; United States; Remote; USD 56,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Equipment shipped to you

Job summary

Bloomerang is seeking a Support Manager who cares deeply about customers and builds strong, scalable systems for support. You will lead a team to deliver timely, high-quality help across channels, while integrating AI-assisted tools to scale impact and maintain rigorous operational standards.

You will balance people leadership with data-driven execution, develop talent, and drive accountability, all while partnering with cross-functional teams to improve customer outcomes in a remote US-friendly

Qualifications

• 3+ years of experience managing teams within a customer support environment.
• Passion for coaching and mentoring early-career professionals.
• Clear, confident communicator ensuring partners and leadership are aligned.
• Leadership mindset.
• Proactive ownership with solutions, not just problems.
• High-stakes focus and urgency, simplifying complex situations.
• Intentional accountability and timely, constructive feedback.
• Operational & strategic thinking.
• Data-driven judgment with understanding the why behind the numbers.
• Bias toward action with long-term improvements.

Responsibilities

• Own daily and weekly performance across support channels (email, chat, phone) including wait times, backlog, resolution quality, and customer sentiment.
• Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards.
• Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods.
• Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them.
• Lead, coach, and develop a team of Support Specialists with a strong focus on accountability, growth, and confidence.
• Set clear expectations and follow through—recognizing great work and addressing gaps early.
• Foster a culture of ownership, curiosity, and customer empathy.
• Partner closely with Support Operations, Enablement, and Knowledge teams to effectively adopt and improve AI-assisted support.
• Reinforce high-quality workflows that balance speed, accuracy, and customer experience.
• Help translate customer pain into actionable feedback—without noise or exaggeration.
• Communicate clearly and confidently with stakeholders at multiple levels.

Skills

Leadership

Coaching

Communication

Data-driven

Operational thinking

AI tools

Job description

Bloomerang is seeking a Support Manager who cares deeply about customers and builds strong, scalable systems for support. You will lead a team to deliver timely, high-quality help across channels, while integrating AI-assisted tools to scale impact and maintain rigorous operational standards.

You will balance people leadership with data-driven execution, develop talent, and drive accountability, all while partnering with cross-functional teams to improve customer outcomes in a remote US-friendly