Remote Customer Support Associate

Essence Journey; Remote; USD 35,000 - 50,000; Full time

Job summary

A growing customer service company is seeking a motivated Remote Customer Support Associate to provide exceptional client support in a remote environment. The candidate should excel in communication and possess excellent organizational skills. Responsibilities include supporting clients via email, chat, and phone, while assisting with various administrative tasks. This opportunity offers a collaborative team culture and professional development resources to ensure success. Previous customer service experience is a plus.

Benefits

Professional development opportunities

Exclusive employee perks

Access to company resources

Qualifications

• Previous experience in customer service, administration, or support is a plus but not required.
• Ability to work independently while managing priorities effectively.
• Professional development opportunities and access to training programs.

Responsibilities

• Provide timely, professional support to clients via email, chat, and phone.
• Assist with scheduling, follow-ups, and general administrative tasks.
• Collaborate with internal teams to resolve issues.

Skills

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Comfortable using digital tools

Job description

Overview

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.

Responsibilities

• Provide timely, professional support to clients via email, chat, and phone
• Assist with scheduling, follow-ups, and general administrative tasks
• Maintain accurate records and document client interactions
• Collaborate with internal teams to resolve issues and improve overall client satisfaction
• Identify opportunities to enhance processes and improve the client experience

Qualifications

• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Comfortable using digital tools, email, and chat platforms for remote work
• Ability to work independently while managing priorities effectively
• Previous experience in customer service, administration, or support is a plus but not required
• Professional development opportunities and access to training programs
• Collaborative and supportive team culture
• Access to company resources and tools to ensure success
• Exclusive employee perks

Equal Opportunity Statement

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.