Remote Customer Support

Evolution Sports Group; New York (NY); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading sports management company is seeking a dedicated Remote Customer Support Representative to provide excellent service to clients. Responsibilities include responding to inquiries via email, phone, and social media, and ensuring a positive customer experience. Preferred candidates will have strong communication skills and 1-2 years of experience in customer service. This is a full-time remote position with a competitive salary and flexible hours.

Benefits

Flexible work schedule

Competitive salary

Benefits package

Qualifications

• 1-2 years of experience in a customer service role.
• Proficient in using various communication tools.
• Experience in the sports industry is a plus.

Responsibilities

• Respond to customer inquiries through email, phone, and social media.
• Provide timely information regarding services and policies.
• Maintain detailed records of customer interactions.
• Collaborate with other departments for seamless customer experience.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to work independently

Empathy

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Customer support tools

Job description

Overview

Job Title: Remote Customer Support Representative

Company Overview

Evolution Sports Group is a leading sports management company that specializes in helping athletes achieve their full potential. Our team is dedicated to providing top-notch services to our clients and ensuring their success both on and off the field. We are looking for a dedicated and passionate individual to join our team as a Remote Customer Support Representative.

Role Overview

As a Remote Customer Support Representative, you will be responsible for providing excellent customer service to our clients. You will be the first point of contact for any inquiries or concerns and will work closely with our team to ensure a positive experience for our customers. This is a full-time remote position, allowing you to work from the comfort of your own home.

Responsibilities

• Respond to customer inquiries and concerns through various channels, including email, phone, and social media
• Provide timely and accurate information to customers regarding our services, products, and policies
• Work closely with our team to resolve any customer issues and escalate complex cases to the appropriate department
• Maintain a high level of professionalism and empathy when dealing with customers
• Keep detailed records of customer interactions and transactions
• Continuously strive to improve customer satisfaction and retention rates
• Stay up-to-date with our company's products, services, and policies to provide accurate information to customers
• Collaborate with other departments to ensure a seamless customer experience

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 1-2 years of experience in a customer service role
• Excellent communication skills, both written and verbal
• Strong problem-solving and critical thinking abilities
• Ability to work independently and in a team environment
• Proficient in using various communication and customer support tools
• Experience in the sports industry is a plus

Contract Details

This is a full-time, remote position with a competitive salary and benefits package. As a Remote Customer Support Representative, you will have the flexibility to work from your home office and set your own schedule. However, you will be expected to be available during our business hours and respond to customer inquiries in a timely manner.

Join our team at Evolution Sports Group and help us provide exceptional customer service to our clients. Apply now and be a part of our growing company.