Remote Customer Success & Onboarding Specialist

Wiley & Sons, Inc.; Northern (KY); Hybrid; USD 40,000 - 53,000; Full time

Benefits offered by this job

Meeting-free Fridays

Professional development opportunities

Competitive compensation & benefits

Job summary

Wiley & Sons, Inc. is seeking a Customer Success Coordinator to manage end-to-end delivery of ebooks, courseware, and content solutions for higher education.

You will collaborate with cross-functional teams to ensure smooth onboarding, implementation, and ongoing support. The role requires a bachelor’s degree in business or communications and at least 1 year in a client-facing or customer service role, with basic spreadsheet skills.

Qualifications

• Bachelor's degree in business or communications.
• Minimum 1 year in a customer-facing role (customer service, account mgmt, or sales support).
• Basic proficiency with spreadsheets (Excel/Google Sheets).

Responsibilities

• Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher ed accounts.
• Partner with sales, marketing, product, customer success, and technology teams to support onboarding and configuration.
• Troubleshoot technical issues during implementation and post-launch, coordinating resolution.
• Support client training and communicate platform functionality to instructors and administrators.
• Maintain documentation for implementation processes and common troubleshooting steps.

Skills

Customer service

Account management

Sales support

Communication

Education

Bachelor's degree in business/communications

Tools

Salesforce

Google Sheets

Job description

Wiley & Sons, Inc. is seeking a Customer Success Coordinator to manage end-to-end delivery of ebooks, courseware, and content solutions for higher education.

You will collaborate with cross-functional teams to ensure smooth onboarding, implementation, and ongoing support. The role requires a bachelor’s degree in business or communications and at least 1 year in a client-facing or customer service role, with basic spreadsheet skills.