Remote Customer Success & Growth Manager

Webhosting; Town of Florida (NY); On-site; USD 65,000 - 105,000; Full time

Job summary

Megaport, a global leader in Network as a Service, is hiring a Remote Customer Success Manager to lead post-sale relationships with existing customers across the North America region.

You will focus on renewals, upselling, onboarding, and ensuring quick time to value by communicating Megaport enhancements and new product features, while collaborating with sales, solutions architects, and operations.

Responsibilities

• As part of the Integrated Account Team, this role will collaborate with Direct Sales Executives and Solution Architects to drive, grow and retain targeted revenue from our existing customers, focusing on supporting the overall customer experience.
• Proactively drive the renewal process across a wide base of customers and increase long-term revenue potential by converting customers on month-to-month to term subscriptions at renewal.
• Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about Megaport enhancements, new products and ecosystem partners.
• Be responsible for proactive, sequenced outreach communications across a large base of customers driving further adoption, solution awareness and opportunities to engage with Megaport and our partner community.
• Champion customers throughout their entire customer journey, including facilitating the resolution of customer-related issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value.
• Nurture the nominated customer base, identifying key targets and operating an engagement strategy, based on opportunity and the customer vertical market or needs
• Report on and analyze customer experience by understanding customer needs, and communicating trends to the wider Megaport team. Report growth opportunities through pipeline updates with SFDC updates.
• Maintain in-depth knowledge of Megaport products and solutions and be able to propose and demonstrate these to the customers, whilst being aware of rival services or products.
• Review with management to understand key objectives and execute tasks that are aligned with the goals of the business; which will flex per the business focus or plans.
• Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth.
• Acting as a subject matter expert you will evaluate customer feedback and make recommendations to continually align and improve processes that provide visibility and an understanding and measurement of business performance against targets.
• Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customers service experience.

Job description

Megaport, a global leader in Network as a Service, is hiring a Remote Customer Success Manager to lead post-sale relationships with existing customers across the North America region.

You will focus on renewals, upselling, onboarding, and ensuring quick time to value by communicating Megaport enhancements and new product features, while collaborating with sales, solutions architects, and operations.