Remote Customer Service Specialist (Virtual/Remote)

Activus Connect; United States; Remote; Full time

Job summary

An established industry player is seeking a dedicated Remote Customer Service Specialist to enhance employee satisfaction through exceptional support regarding benefits, payroll, and 401K plans. This role requires strong communication skills and a detail-oriented approach to address and resolve inquiries effectively. As part of a supportive team, you will play a vital role in guiding employees through complex processes, ensuring they receive accurate information and assistance. If you are passionate about delivering outstanding customer experiences and want to make a positive impact, this opportunity is perfect for you.

Benefits

Paid Time Off

Community Time

Referral Program

Dental and Vision Insurance

Health Insurance

Completely Remote Work

Qualifications

• High school diploma required with proven customer service experience.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Serve as the first point of contact for employee inquiries on benefits and payroll.
• Maintain organized records of all interactions in the CRM system.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

CRM System

Benefits Administration Platforms

Payroll Systems

Job description

Remote Customer Service Specialist (Virtual/Remote)

Position Overview:

We are seeking a dedicated and knowledgeable Inbound Call Center Agent to join our team and provide exceptional customer service and support regarding employee benefits, 401K plans, and payroll inquiries. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a solid understanding of benefits administration and payroll processes. This role involves addressing customer queries, resolving concerns, and assisting employees with accurate information to ensure their overall satisfaction.

Responsibilities:

• Customer Support: Serve as the first point of contact for employees' inquiries related to benefits, 401K plans, and payroll matters, health insurance, or supplemental insurance plans as needed through inbound calls.
• Issue Resolution: Identify and troubleshoot employees' concerns and issues, providing efficient solutions or escalating complex matters to appropriate internal departments.
• Documentation: Maintain detailed and organized records of all interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system.
• Education and Guidance: Offer guidance and explanations to employees on benefit enrollment processes, retirement planning, investment options, and any updates to payroll policies.
• Policy Knowledge: Stay updated on company policies, industry regulations, and compliance requirements to provide accurate information and ensure consistent service quality.

Qualifications:

• High school diploma or equivalent is required.
• Proven experience in a customer service or call center role, ideally with a focus on employee benefits, 401K plans, or payroll inquiries.
• Strong interpersonal and communication skills, with the ability to explain complex concepts in a clear and understandable manner.
• Familiarity with benefits administration platforms, retirement plans, and payroll systems is highly desirable.
• Exceptional problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Detail-oriented with excellent organizational and multitasking abilities.
• Availability to work flexible shifts, based on call center needs.
• Demonstrated commitment to delivering outstanding customer experiences.

If you are passionate about assisting employees with their benefits, 401K, and payroll inquiries and are dedicated to delivering top-notch customer service, we encourage you to apply for this rewarding position. Join our team and be an essential part of providing a positive employee experience.

Activus Connect is only hiring for this role within the United States at this time.

Pay Rate:

• $15.25 per hour during training
• $17.00 per hour once you reach production

Benefits:

• Paid time off
• Community time
• Referral program
• Dental and Vision Insurance
• Health Insurance
• Completely remote work

Technical Requirements:

• Desktop or Laptop Computer (Tablets, Chromebooks, WinBooks, Macs, etc. are not permitted)
• Processor: i5 or newer (or Ryzen 5+) 2GHz processing power or better
• Minimum 8GB RAM
• 256 GB SSD
• High Speed Internet Access with 20MBPS Download and 20MBPS Upload or better
• You are unable to use a wireless internet connection for this position; you must be hardwired
• VPNs are not permitted while on the clock
• Dual Monitors, at least 20 inches.
• You must have administrator access on the computer you are using.

How to Apply:

If you are an experienced call center worker with a passion for helping others and meet the qualifications listed above, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and skills.

Join us in making a positive impact on employees' work-life balance!

Department: Customer Experience
This is a full-time position.