Remote Customer Service Specialist (Finance & Insurance)

Turing Enterprises, Inc.; Seattle (WA); À distance; USD 34 000 - 83 000; Plein temps

Avantages offerts par ce poste

Remote work

Contractor assignment

Possible extension

Fully remote

Résumé du poste

Turing Enterprises, Inc. seeks experienced professionals in customer service, client relations, or account management within finance and insurance to support AI evaluation projects. This role emphasizes clear communication and professional explanation of financial concepts.

Work is fully remote for a contractor assignment, typically ~1 month with possible extension. Prior AI experience is not required, but you will help improve AI-driven customer interactions and service workflows in finance and

Qualifications

• 4+ years of experience in finance or insurance sector as a Customer Service Representative, Account Specialist, or Client Support professional.
• Excellent English communication and reasoning skills.
• Ability to explain complex financial or insurance concepts clearly and professionally.

Responsabilités

• Design and solve real-world customer interaction and service scenarios to test AI reasoning.
• Write clear, structured solutions and dialogues for claims assistance, policy inquiries, financial product guidance, and client communication.
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards.

Connaissances

Customer service

Account management

Client support

Description du poste

Turing is looking for candidates who have solid experience in customer service, client relations, or account management within the finance and insurance sectors.

Role Overview:

• In this role, you will be working on projects to help evaluate and improve AI using your expertise in financial services and customer communication.
• No prior AI experience is required.
• These projects will help you learn how to leverage AI to enhance customer experience, streamline service workflows, and improve communication quality in finance and insurance operations.

What Does Day-to-Day Look Like:

• Design and solve real-world customer interaction and service scenarios to test AI reasoning.
• Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication.
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards.

Requirements:

• 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector.
• Excellent English communication and reasoning skills.
• Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner.

Perks of Freelancing with Turing & Offer Details:

• Strong compensation (exact amount varies by project).
• Work in a fully remote environment.
• Engagement type: Contractor assignment/freelancer, potentially full-time.
• Duration of projects: approximately 1 month (with possibility for extension).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.