Customer Service Specialist (Finance & Insurance) - 50888

Turing; Dallas (TX); Remote; USD 34,000 - 55,000; Full time

Benefits offered by this job

Strong compensation

Fully remote environment

Extension potential

Job summary

A leading AI research company is looking for a Customer Service Specialist in Dallas to support projects that evaluate AI applications in finance and insurance. Candidates should have at least 4 years of customer service experience and excel in communication. This position offers a strong compensation package and allows for remote work on a contractor basis.

Qualifications

• 4+ years of experience in the finance or insurance sector.
• Ability to clarify complex financial concepts.
• Experience in customer service or account management.

Responsibilities

• Design customer interaction scenarios to test AI reasoning.
• Evaluate AI responses for accuracy and professionalism.
• Write structured solutions covering various client communication.

Skills

Excellent English communication

Customer service

Client relations

Financial product guidance

Insurance concepts explanation

Education

Bachelor’s or Master’s degree in Finance or related field

Job description

Customer Service Specialist (Finance & Insurance) - 50888

Turing is looking for candidates who have solid experience in customer service, client relations, or account management within the finance and insurance sectors.

Role Overview

• In this role, you will be working on projects to help evaluate and improve AI using your expertise in financial services and customer communication.
• No prior AI experience is required.
• These projects will help you learn how to leverage AI to enhance customer experience, streamline service workflows, and improve communication quality in finance and insurance operations.

Day-to-Day Responsibilities

• Design and solve real-world customer interaction and service scenarios to test AI reasoning.
• Write clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communication.
• Evaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standards.

Requirements

• 4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sector.
• Bachelor’s or Master’s degree in Finance, Business Administration, Economics, or a related field preferred.
• Excellent English communication and reasoning skills.
• Ability to simplify and explain complex financial or insurance concepts in a clear and professional manner.

Benefits and Offer Details

• Strong compensation (exact amount varies by project).
• Work in a fully remote environment.
• Engagement type: Contractor assignment/freelancer, potentially full-time.
• Duration of projects: approximately 1 month (with possibility for extension).

About Turing

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Information Technology

Industries

• Technology, Information and Internet