Remote Customer Service Specialist at Colgate-Palmolive Remote

kozmetickesluzby.vecnakraska.sk - Jobboard; United States; Hybrid; USD 5,442 - 7,775; Full time

Job summary

Colgate-Palmolive is seeking a Remote Customer Service Specialist fluent in Danish to join their team. The role involves resolving customer inquiries and assisting with orders. Ideal candidates should be proficient in Swedish and English, with solid customer service experience.

This full-time position requires 4 days on-site in Nordhavn, Denmark, and 1 day remote each week, promoting a customer-centric environment within an established FMCG company.

Qualifications

• Fluent in Danish and strong proficiency in Swedish and English.
• Experience in customer service and communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Assist with order entry and complaint resolution.
• Help with customer service team training.

Skills

Fluent in Danish

Strong proficiency in Swedish

Customer service experience

Effective communicator

Proficiency in computer systems (SAP)

Multitasking

Tools

SAP

Excel

Job description

Job Overview

Remote Customer Service Specialist at Colgate-Palmolive. Remote. No relocation assistance offered. Job number #169763 – Copenhagen, Copenhagen, Denmark.

Company Overview

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world. We are a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals.

Customer Service Specialist (Danish and Swedish Speaking)

Based in our office in Nordhavn, Denmark (4 days per week) and remote one day per week. We are part of an international FMCG company with plenty of scope to learn and grow within a strong team. We welcome motivated and intellectually curious individuals who are fluent in Danish and proficient in Swedish to apply for this engaging role.

What you will do

• Serve as the first point of contact, expertly resolving product and nutrition-related inquiries from customers and consumers via phone, email, and virtual meetings.
• Assist with order entry, follow‑up and complaint resolution via phone and email.
• Proactively assist customers and the Field Sales team with our digital tools, including the new Retail Order Webshop, and support our growing online presence across various platforms.
• Answer customer and consumer questions about our products and basic pet nutrition via phone or email, or in collaboration with our social media partners.
• Partner with the Field Sales, Marketing and Professional Veterinary Affairs on ad hoc projects and the newly launched Retail order shop.
• Continuously identify and suggest improvements to our current customer service processes to enhance efficiency and elevate the overall customer experience.
• Help with customer service team training on our products.
• Communicate with our customers/wholesalers concerning new products, promotions and other relevant information.

What you will bring to the team

• Fluent in Danish.
• Strong proficiency in Swedish and English.
• Customer service experience.
• Effective & accurate communicator; both oral and written.
• Thrives in a fast‑paced, customer‑centric customer service environment.
• Proficiency in computer systems (SAP or similar software) and Excel.
• Proactive, results‑oriented team player.
• Good at multitasking.
• Experience working in the veterinary industry would be an advantage.

Where you will work

The position is a full‑time role located in our office in Nordhavn, Denmark, operating under a standard hybrid schedule with the expectation of four days (Monday – Thursday) on‑site and one day (Friday) remote per week.

About Hill’s Pet Nutrition

Hill’s is dedicated to transforming the lives of millions of pet families worldwide through groundbreaking innovation and outstanding nutrition. Founded more than 75 years ago, Hill’s mission is to help enrich and lengthen the special relationships between people and their pets. The team is highly motivated and driven to help transform the lives of pets, and offers opportunities for a strong career path across the wider Colgate-Palmolive world.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.