Remote Customer Service Specialist

ForgeFit; New Haven (CT); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading fitness equipment company is seeking a Remote Customer Service Specialist to ensure a smooth experience for customers. The role involves responding to inquiries, resolving issues, and maintaining records. Ideal candidates will have over 1 year of customer service experience, strong communication skills, and a positive attitude. The position offers competitive pay, benefits, and opportunities for growth in a fully remote setting.

Benefits

Competitive hourly pay

Health, dental, vision benefits

401k

Paid time off

Ongoing training

Qualifications

• 1+ years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Positive attitude

Tools

CRM software

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What You’ll Do

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

What We Offer

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.