Remote Customer Service Specialist

Sedgwick; Kansas; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance services provider in Kansas is looking for a customer support specialist to assist policyholders and partners. The role involves managing housing claims, billing inquiries, and providing exceptional service. Candidates should have a Bachelor's degree and four years of relevant experience. The company offers a supportive work environment, career growth opportunities, and remote flexibility.

Benefits

Salary starting at $17/hr

Opportunity for career advancement

Supportive work environment

Recognition for workplace excellence

Qualifications

• Four years of experience in claims processing or related business experience required.
• Strong analytical and interpretive skills are necessary.
• Working knowledge of billing and reconciliation systems.

Responsibilities

• Provide exceptional customer support on the employer’s temporary housing line.
• Handle inbound calls and process hotel extensions.
• Monitor inbound email for claim questions and approvals.

Skills

Customer support

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent preferred

Tools

Microsoft Office (Excel)

Job description

Overview

Employer Industry: Insurance Services

Why consider this job opportunity:

• Salary starting at $17/hr
• Opportunity for career advancement and growth within the organization
• Supportive and compassionate work environment
• Flexibility of remote work
• Recognition as a Great Place to Work and inclusion in Fortune’s Best Workplaces in Financial Services & Insurance
• Chance to make a meaningful impact by supporting individuals during challenging times

Responsibilities

• Provide exceptional customer support on the employer’s temporary housing line by assisting policyholders, adjusters, and partners
• Handle inbound calls, processing hotel extensions, and addressing billing-related inquiries
• Enter new housing claims accurately and efficiently into the system
• Monitor inbound email for claim questions, approvals, and new housing requests
• Audit hotel folios and related claims for billing accuracy and compliance

Qualifications

• Bachelor’s degree or equivalent from an accredited college or university preferred
• Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required
• Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products
• Excellent oral and written communication skills
• Strong organizational skills and ability to maintain confidentiality

Preferred Qualifications

• Experience in the insurance or finance industry
• Proficiency in Microsoft Office products, especially Excel
• Excellent analytical and interpretive skills
• Ability to work in a team environment and meet or exceed performance competencies
• Strong problem-solving and resolution skills

#InsuranceServices #CustomerSupport #RemoteWork #CareerGrowth #GreatPlaceToWork

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