Remote Customer Service Specialist

ForgeFit; Austin (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health benefits

401k and paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is hiring a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. You will respond to inquiries, resolve issues, and maintain accurate records using CRM tools. Ideal candidates have over 1 year of experience in customer service, strong communication skills, and a positive attitude. This position offers competitive pay, comprehensive benefits, and the opportunity for training and career growth, all in a 100% remote work environment.

Qualifications

• 1+ years of experience in customer service or client-facing role.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude and a genuine desire to help others.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Tracking and resolving customer issues collaborating with internal teams.
• Keeping accurate records of customer interactions.

Skills

Strong communication

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

Job Title: Remote Customer Service Specialist

Company: ForgeFit

Location: Remote (U.S. Based)

Employment Type: Full Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What You’ll Do

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

What We Offer

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.