Remote Customer Service Specialist

Sedgwick; Arkansas; Remote; USD 60,000 - 80,000; Full time

Job summary

An insurance and financial services provider is seeking a customer support representative to assist with temporary housing claims. The ideal candidate has at least four years of claims processing experience and strong communication skills. This remote role offers flexible scheduling options and opportunities for career advancement in a supportive work environment.

Benefits

Flexible scheduling options

Career advancement opportunities

Recognition as a great workplace

Qualifications

• Minimum of four years of experience in claims processing.
• Preferred Bachelor's degree from an accredited college or university.
• Working knowledge of billing and reconciliation systems.

Responsibilities

• Provide exceptional customer support on the employer’s temporary housing line.
• Handle inbound calls and process hotel extensions.
• Accurately enter new housing claims and monitor email.

Skills

Claims processing experience

Excellent communication skills

Analytical problem-solving skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Overview

Employer Industry: Insurance and Financial Services

Why consider this job opportunity:

• Salary starting at $17/hr
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and collaborative work environment
• Recognition as one of America’s Greatest Workplaces by Newsweek
• Commitment to diversity, equity, and inclusion in the workplace

Responsibilities

• Provide exceptional customer support on the employer’s temporary housing line, assisting policyholders, adjusters, and partners
• Handle inbound calls and process hotel extensions while supporting billing-related inquiries
• Accurately enter new housing claims and monitor email for claim questions and new housing requests
• Update and maintain the hotel database for accuracy and uniformity
• Audit hotel folios and related claims for billing accuracy and compliance

Qualifications

• Minimum of four (4) years of experience in claims processing or related business experience
• Bachelor's degree or equivalent from an accredited college or university preferred
• Working knowledge of billing and reconciliation systems, claim systems, and financial services
• Excellent oral and written communication skills, including presentation capabilities
• Strong analytical, problem-solving, and organizational skills

Preferred Qualifications

• Experience in the insurance or finance industry
• Proficiency in Microsoft Office, especially MS Excel
• Ability to maintain confidentiality and work in a team environment

#InsuranceJobs #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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