Remote Customer Service Reps - Support Agent FT/PT

Metier; Columbus (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service company is seeking a Remote Customer Service Representative to provide outstanding support to customers. The role involves managing inquiries via calls, emails, and chat, while ensuring timely and accurate responses. The ideal candidate will have strong communication skills and a customer service background. This position offers a competitive salary, professional development opportunities, and a flexible work-from-home environment.

Benefits

Competitive salary and benefits package

Flexible hours and working from home

Opportunities for professional development

Supporting and inclusive company culture

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Customer service background or equivalent work experience.
• Strong oral and written communication skills.
• Good working knowledge of computers and customer service application software.
• Ability to work with autonomy and manage time.

Responsibilities

• Answer incoming customer calls along with emails and chat queries.
• Provide accurate information about products and services.
• Handle problems or complaints patiently and professionally.
• Record customer interaction reports and transactions in detail.
• Work with team members to enhance customer service.
• Stay updated on product knowledge and company policies.

Skills

Good interpersonal skills

Patience and professionalism

Organizational skills

Multitasking capacity

Knowledge of CRM

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Customer service application software

Job description

Overview

We\'re searching for a passionate Remote Customer Service Representative - Support Agent to become a part of our team on a full time or part time basis. The successful candidate is expected to provide an outstanding support system to our customers by handling inquiries and addressing issues timely and professionally. If you consider yourself passionate about helping people while engaged in a remote work environment, then we want to hear from you!

Responsibilities

• Answer incoming customer calls along with emails and chat queries all within the shortest reasonable time frames.
• Provide the customer with accurate information about the products and services offered.
• Handle problems or complaints patiently and professionally.
• Record customer interaction reports and transactions in detail.
• Work with team members to find ways to enhance customer service.
• Stay abreast of product knowledge and company policies.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Customer service background or equivalent work experience
• Strong oral and written communication skills
• Good working knowledge of computers and customer service application software
• Ability to work with autonomy and manage time

Skills

• Good interpersonal skills coupled with a pleasant personality
• Patience and professionalism in handling difficult situations
• Organizational skills and multitasking capacity
• Knowledge of CRM is a bonus

What We Offer

• Competitive salary and benefits package
• Flexible hours and working from home
• Opportunities for professional development and advancement
• Supporting and inclusive company culture

How To Apply

To apply for our Remote Customer Service Representative - Support Agent opening, please submit your resume and a cover letter. We are looking forward to hearing from you!