Remote Customer Service Representative – Swing Shift

OUTLOOK AMUSEMENTS, Inc.; Nevada (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading customer service team at Outlook Amusements, Inc. as a remote Customer Service Representative. You'll deliver personalized service, assist customers, and work in a supportive environment with growth opportunities. The company offers competitive pay, medical benefits, and a focus on employee wellness.

Benefits

Medical, Dental, and Vision Insurance

401(K) Retirement Plan with Company Match

Flexible Spending Accounts

Employee Assistance and Wellness Program

Virtual Events including Yoga, Wellness Webinars

Qualifications

• At least 2 years of experience in a customer service and/or up-selling environment.
• Reliable high-speed internet connection (minimum 100 Mbps required).
• Typing speed: 45 wpm.

Responsibilities

• Deliver above-and-beyond customer service over phone, email, and live chat.
• Assist customers in creating and maintaining existing accounts.
• Advocate for customers and proactively find solutions to issues.

Skills

Effective Communicator

Empathetic

Knowledgeable and Curious

Education

High school diploma or its equivalent

Job description

Job Details

Level: Entry

Job Location: Outlook Amusements Inc - Glendale, CA

Position Type: Full Time

Education Level: High School

Salary Range: $18.00 - $18.00 Hourly

Job Category: Customer Service

What We're Looking For:

Were looking for RemoteCustomer Service Representatives to join our growing team!

If you love helping others and are looking for a remote role with great growth opportunities, this might be the job for you!

As a Customer Service Representative, you will be the first point of contact for our customers. We want to consistently deliver personalized and satisfying interactions that furthers customers' trust in our California Psychics brand.

This role is fully remote, but candidates must reside in Florida, Nevada, or Texas.

We are hiring for multiple swing shift positions with start times between 1:30 pm and 4:30 pm EST, and end times between 10:30 pm and 1:30 am EST.

Our next training class begins on July 7th

What You'll Do:

• Deliver above-and-beyond customer service over all our channels including phone, email, and live chat.
• Become an expert on our products, supporting our customers to connect with advisors to find the answers and guidance they are seeking.
• Assist customers to create and maintain existing accounts
• Be an advocate for our customers and proactive in finding solutions to any issues that may arise

Who You Are:

Effective CommunicatorAs the voice of our brand, you provide responsive, accurate, and authentic solutions to our customers.

EmpatheticYou know that how a message is conveyed is equally important as what is said.

Knowledgeable and CuriousYou thrive in learning and constantly work on improving skills. No matter what the issue, no matter how complex, you are a problem solver who welcomes and leans into challenges.

What You'll Need:

• Knowledge and/or interest in spiritual/new age, metaphysical and/or psychic arts
• At least 2yearsof experience in a customer service and/or an up-selling environment
• Reliable High-speed internet connection. Minimum 100 Mbpsrequired
• Typing speed: 45 wpm
• Quiet space to work at home
• High school diploma or its equivalent
• Remote work experience - preferred

What You Get:

• All customer service representatives receive a starting pay of $18.00 per hour, which includes 3 weeks of paid training.

• Opportunities to grow with the company. We have created a clear path for our customer service representatives to move up. Almost 40% of our customer service representatives were promoted to a higher tier in the last year. Ask us about this in your interview!

• A generous benefits plan that includes:
  • Medical, Dental, and Vision Insurance
  • 401(K) Retirement Plan with Company Match
  • Flexible Spending Accounts
  • Employee Assistance and Wellness Program
  • Virtual Events including Yoga, Wellness Webinars, Social Gatherings and more!

• Full-time remote work with equipment provided

Who We Are:

When you join Outlook Amusements you get a warm welcoming environment in which each person you meet is interested in your success! Because everyone at Outlook knows that your success is our success, and you make a difference! You'll be part of a team that is serious about business, focused on our customers, and knows how to have fun too! Our comprehensive employee benefits package has been carefully designed to meet your health, financial, and retirement wellbeing objectives, including medical, dental, vision, a 401k with a company match, additional add-on insurance plans, paid time off, virtual yoga classes, and virtual lifestyle sessions.

Outlook Amusements, Inc. is not your average company in a ‘ho-hum’ industry. We are a family of brands focused on developing technology and building connections that enable peace of mind. Our Mission is to be a positive force in people’s lives, and we live it every day. For over 25 years, we have connected top-ranked, premier, personal advisors with people worldwide looking to gain self-awareness and a clear life-path direction. Check out our website to get to know us!

Outlook Amusements Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.