Remote Customer Service Representative - Hawaii-Based Only

ModivCare Inc.; Hawaii; Remote; Full time

Job summary

A leading company in the healthcare industry is seeking a Remote Customer Service Representative based in Hawaii. In this role, you will be the first point of contact for members, addressing their inquiries and ensuring high-quality service. Ideal candidates will have strong communication skills and experience in customer service, with a commitment to helping others achieve positive health outcomes.

Benefits

Medical, Dental, Vision insurance

Employer Paid Life Insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Qualifications

• 0-2 years related experience.
• At least 6 months in a contact center or customer service role.
• Ability to handle 100+ calls daily.

Responsibilities

• Document and resolve customer concerns accurately and promptly.
• Follow company procedures diligently.
• Educate members on services and insurance coverage.

Skills

Organizational skills

Verbal communication

Written communication

Typing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Remote Customer Service Representative - Hawaii-Based Only

Apply locations

Remote, HI

Job details

Type: Full time | Posted 2 Days Ago | Job requisition id JR102950

Introduction

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Requirements

MUST LIVE IN HAWAII

Required Start date: 7/1/2025

All shifts are Monday - Friday.

About the role

Modivcare is seeking optimistic individuals to join as Customer Service Representatives (CSR). You will be the first contact for members' questions about our services, resolving concerns, and ensuring requests are processed accurately and promptly. CSRs follow structured protocols and scripts to maintain consistency in scheduling, modifying, and canceling reservations. Your daily interactions will support members' journey towards positive health outcomes.

Work from home requirements

• High-Speed Internet of 25MBPS download and 5MBPS upload (proof required)
• Ability to hardwire directly to your modem
• Dedicated, private work area free from distractions
• Attend 100% of training sessions on camera for the first 30 days

Key responsibilities

• Document and resolve customer concerns accurately and promptly
• Follow company procedures diligently
• Input accurate trip data into systems
• Maintain high-quality work standards
• Escalate unresolved grievances appropriately
• Multitask across multiple systems efficiently
• Educate members on services and insurance coverage

Qualifications

• High School Diploma or GED
• 0-2 years related experience
• At least 6 months in a contact center or customer service role
• Strong organizational, written, and verbal communication skills (English)
• Typing speed of 35 WPM or higher
• Ability to handle 100+ calls daily
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously clearly
• Willingness to work overtime as needed
• Ability to work independently and make sound decisions in a fast-paced environment

Compensation

Starting at $18.25/hr

Additional information

Positions are posted for a minimum of 5 days and up to 45 days depending on various factors. We encourage prompt applications. We value our team members and offer comprehensive benefits including:

• Medical, Dental, Vision insurance
• Employer Paid Life Insurance and AD&D
• Voluntary Life Insurance
• Flexible Spending Accounts
• 401(k) with company match
• Paid Time Off, Parental Leave, Disability, Tuition Reimbursement, Employee Discounts

Equal Opportunity Employment

Modivcare is an EOE. We consider all applicants regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status. For assistance, contact [e-mail].

About Us & Additional Notices

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