Remote Customer Service Representative - Hawaii-Based Only

Remote Jobs; Hawaii; Remote; USD 80,000 - 100,000; Full time

Job summary

A customer service role at a remote employer offers a salary starting at $18.25/hr with a comprehensive benefits package including medical, dental, and vision insurance. Responsibilities include documenting customer concerns and educating members on services. Ideal candidates are High School graduates with some customer service experience. The position allows for career advancement in a supportive work environment.

Benefits

Comprehensive benefits package

401(k) with company match

Paid time off

Career advancement opportunities

Qualifications

• 0-2 years of related experience is acceptable.
• 6+ months contact center or customer service experience is preferred.
• Typing speed of 35 words per minute or more is required.

Responsibilities

• Receive and document customer concerns accurately.
• Process requests following company procedures.
• Educate members about services and their coverage.

Skills

Organizational skills

Written communication

Verbal communication

Ability to multitask

Education

High School Graduate or GED

Tools

Microsoft Office Suite

Job description

Overview

Why consider this job opportunity:

• Salary starting at $18.25/hr
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off and paid parental leave
• Opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment

Responsibilities

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed for processing requests
• Input accurate trip data into systems
• Educate members on services and their insurance coverage
• Multitask effectively to extract necessary information from multiple systems

Qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience
• 6+ months contact center or customer service experience
• Strong organizational, written, and verbal communication skills
• Ability to type 35 words per minute or more

Preferred Qualifications

• Experience handling a high volume of calls, up to 100+ calls per day
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Strong decision-making and problem-solving skills in a fast-paced environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.