(REMOTE) Customer Service Representative For Frosty Jacks

SpringHouse; Pittsfield (PA); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative to provide exceptional support via various channels, including phone and email. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and the ability to thrive in a remote work environment. This role plays a critical part in enhancing customer satisfaction and loyalty, while requiring proficiency in customer service tools and independent work.

Qualifications

• High school diploma or equivalent, college degree preferred.
• Excellent written and verbal communication skills.
• Able to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media.
• Resolve product or service issues promptly and professionally.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Organizational skills

Attention to detail

Customer service software proficiency

Education

High school diploma

College degree (preferred)

Tools

CRM systems

Microsoft Office

Job description

Position Overview

As a Remote Customer Service Representative, you’ll be the friendly and knowledgeable voice of Frosty Jacks. You'll handle inquiries, resolve product issues, and ensure our customers have a positive and memorable experience. This role requires strong communication skills, a problem-solving mindset, and the ability to work independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media

• Resolve product or service issues promptly and professionally

• Assist with order tracking, returns, product information, and general inquiries

• Document interactions accurately in our customer support system

• Collaborate with internal departments (sales, shipping, QA) to ensure customer satisfaction

• Provide feedback to help improve our products, services, and processes

• Maintain a positive and professional attitude during all customer interactions

Requirements

• High school diploma or equivalent (college degree preferred)

• Excellent written and verbal communication skills

• Comfortable working independently in a remote environment

• Proficient in using customer service software, CRM systems, and Microsoft Office

• Strong organizational skills and attention to detail

• A passion for helping people and delivering great customer experiences