Remote Customer Service Representative Bilingual (Mandarin/Cantonese)

Freddie Mac; New York (NY); Remote; USD 40,000 - 65,000; Full time

Job summary

Join a mission-driven organization that prioritizes employee health and safety in a fully remote role. This position offers a unique opportunity to engage with diverse clients while enhancing your communication skills. Work in a supportive and collaborative environment at the forefront of occupational health innovations. As part of a technology-driven team, you'll schedule patient exams, resolve inquiries, and provide essential translation services. If you're detail-oriented, adaptable, and passionate about improving health outcomes, this role is perfect for you.

Qualifications

• High School Degree required; Associates Degree preferred.
• Bilingual in Mandarin/Cantonese and English is essential.

Responsibilities

• Schedule individual patients for exams via phone and email.
• Provide translation services to meet customer needs.
• Assist with handling appointment letters and medical records.

Skills

Excellent communication skills

Interpersonal skills

Customer service focus

Bilingual in Mandarin/Cantonese and English

Proficiency with Microsoft Office

Education

High School Degree

Associates Degree or higher

Tools

Microsoft Office

Job description

Employer Industry: Occupational Health Services

Why consider this job opportunity:
- 100% remote work opportunity with no required travel
- Opportunity to contribute to a mission-driven organization that prioritizes employee health and safety
- Supportive and collaborative work environment
- Chance to work in a technology-driven company at the forefront of occupational health innovations
- Opportunity to engage with diverse clients and patients, enhancing communication skills

What to Expect (Job Responsibilities):
- Schedule individual patients for exams via phone, email, and other communication channels
- Process and resolve ticket inquiries generated by the system
- Provide translation services to meet the linguistic needs of customers
- Communicate with clients and patients through Live Chat and other platforms
- Assist with operations by handling appointment letters, medical records, and related tasks

What is Required (Qualifications):
- High School Degree required; Associates Degree or higher preferred
- Excellent communication and interpersonal skills with a customer service focus
- Ability to meet assigned deadlines and work independently
- Proficiency with email and Microsoft Office applications
- Bilingual in Mandarin/Cantonese and English

How to Stand Out (Preferred Qualifications):
- Highly detail-oriented and organized in work
- Strong IT skills and problem-solving abilities
- Ability to adapt to rapid change and organizational growth
- High energy level and proactive thinking
- Team player with a genuine desire to continuously improve

#OccupationalHealth #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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