Remote - Customer Service Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading service solutions provider is seeking a Remote Customer Service Representative. This full-time role involves contacting beneficiaries and community organizations, documenting inquiries, and providing comprehensive program information. Candidates should possess strong customer service skills and a high school diploma. The position offers competitive pay and full benefits from the start.

Benefits

Paid training

Equipment provided

Employee discount program

Full benefits package

Qualifications

• Basic understanding of a call center environment.
• Ability to establish and maintain effective relationships.
• Proficient in analyzing and providing feedback.

Responsibilities

• Act as the initial point of contact for inquiries.
• Document enrollment requests and status changes.
• Provide clear, accurate program information.

Skills

Customer service skills

Problem-solving ability

Ability to work with diverse backgrounds

Education

High School diploma or GED

Job description

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Customer Service Representative

Paid Training

Equipment Provided

Full-time with Full Benefits

Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying.

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$16.00 per hour pay rate (bi-weekly pay)

Paid Training with Equipment provided.

Full-time schedule (40 hrs. a week)

Career Growth Opportunities

PerkSpot- Employee discount program

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program

Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.

Accurately document enrollment requests, status changes, complaints, and grievances

Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED
• Background and drug screening required.

We are currently not hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY; Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h

EEO Information - Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other protected status.

Accommodations - For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment may request accommodation by submitting the request through the form linked in the posting, or by contacting [e-mail]. Details are provided in the company ADA/AA policy documents linked in the posting.