Remote Customer Service Representative

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company in the United States is seeking a Customer Service Representative. This role involves providing exceptional customer service, utilizing technology for account management, and identifying sales opportunities. Ideal candidates have a high school diploma, strong communication skills, and the ability to type swiftly. The company offers competitive compensation, comprehensive health benefits, and a focus on career growth.

Benefits

Competitive starting compensation

Comprehensive health benefits

Paid Time Off and holiday pay

Incentives and rewards for performance

Qualifications

• Must be 18 years of age or older.
• Ability to type at least 20 words per minute.
• Excellent communication and organizational skills.

Responsibilities

• Provide exceptional customer service by resolving issues.
• Utilize technology to manage customer accounts.
• Identify and apply appropriate sales techniques.

Skills

Excellent organizational skills

Written and oral communication skills

Ability to type swiftly and accurately

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive starting compensation based on experience
• Opportunities for career advancement and growth within the organization
• Engaging work environment with a focus on teamwork and collaboration
• Comprehensive health benefits available after 90 days of employment
• Paid Time Off and holiday pay to support work-life balance
• Incentives and rewards including cash bonuses and prizes for performance

What to Expect (Job Responsibilities)

• Provide exceptional customer service by listening to customers and resolving their issues
• Utilize technology to manage customer accounts and processes
• Identify sales opportunities and apply appropriate sales techniques
• Effectively communicate product information and processes to customers
• Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role
• Strong aptitude for conflict resolution and negotiation
• Familiarity with Windows operating systems
• Ability to thrive in a fast-paced and changing environment
• Previous experience in a business process outsourcing setting

#CustomerService #BPO #CareerGrowth #HealthBenefits #TeamEnvironment

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