Remote Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Town of Sherwood (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading financial service provider is seeking a Customer Service Representative with call center experience. The ideal candidate will provide timely support and deliver exceptional service to brokers and financial institutions. Responsibilities include managing inquiries related to accounts and ensuring accurate documentation. The role offers a pay rate of $18-$21/hr and various benefits including medical and 401K.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K plan

Qualifications

• 1+ years of call center customer service experience; financial services industry experience strongly preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions.
• Handle inquiries related to checking accounts and debit cards.
• Deliver exceptional customer service and document customer interactions.

Skills

Communication skills

Problem-solving skills

Attention to detail

Job description

We are seeking a Customer Service Representative with proven call center experience, ideally in the financial services sector. The ideal candidate will have a customer-focused mindset and the ability to deliver accurate, courteous, and timely support to clients, brokers, merchants, and financial institutions.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions.
• Handle inquiries related to checking accounts, debit cards, ACH transactions, and bill payments.
• Deliver exceptional customer service by adhering to established call techniques and quality standards.
• Accurately document customer interactions and ensure timely resolution of issues.
• Collaborate with internal teams as needed to escalate or resolve complex issues.
• Maintain a high level of professionalism and product knowledge to represent the company effectively.

Qualifications

• 1+ years of call center customer service experience; financial services industry experience strongly preferred.
• Strong communication skills (both verbal and written) with a professional and courteous demeanor.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency in basic computer systems and ability to quickly learn new applications.
• Strong problem-solving and critical-thinking abilities.

PAY: $18-$21/hr based on experience

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.