Remote Customer Service Representative

MCI; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing provider in Tampa, Florida is seeking a customer service representative. This role focuses on resolving customer issues and providing clear product explanations. Applicants must possess strong communication skills, be at least 18 years old, and have a high school diploma. The company offers a competitive salary, health benefits, and opportunities for career growth.

Benefits

Competitive salary based on experience

Paid Time Off (PTO)

Health benefits including medical, dental, and vision coverage

Incentives and rewards, including cash bonuses

Engaging work environment with team-oriented culture

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology for effective account management.
• Recognize sales opportunities and apply sales skills to upgrade services.
• Explain products and processes clearly to customers.
• Ensure first call resolution through effective problem-solving.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed (20+ words per minute)

Customer service experience

Conflict resolution

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive salary based on experience
• Opportunities for career advancement and internal promotions
• Paid Time Off (PTO) and paid holidays for work-life balance
• Health benefits including medical, dental, and vision coverage after 90 days
• Engaging work environment with team-oriented culture and casual dress code
• Incentives and rewards, including cash bonuses and prizes

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology for effective account management
• Recognize sales opportunities and apply sales skills to upgrade services
• Explain products and processes clearly to customers
• Ensure first call resolution through effective problem-solving and call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Preferred Qualifications

• Previous experience in a customer service role
• Proven aptitude for conflict resolution and negotiation
• Familiarity with Windows operating systems
• Strong team orientation and ability to thrive in a fast-paced environment

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