Remote Customer Service Representative

GetInsured; Sunland Park (NM); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading health insurance technology company is seeking Remote Customer Service Representatives to provide outstanding customer support. The role includes managing customer accounts and delivering exceptional service via calls and online inquiries. Candidates should possess excellent communication skills, be self-motivated, and have a pleasant home workspace. Paid training and a full-time seasonal position with benefits, including a 401K match, are offered.

Benefits

Paid Training

Performance-based incentives

401K Match

Paid time off (PTO)

Qualifications

• Moderate to Advanced computer skills required.
• Excellent verbal and written communication skills are essential.
• Self-motivated and comfortable working from home.

Responsibilities

• Manage customer accounts and provide technical support.
• Deliver the highest level of customer service experience.
• Conduct inbound/outbound calls.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving skills

Adaptability

Job description

Overview

GetInsured is hiring Remote Customer Service Representatives to join our teams. We are committed to building a motivating and positive remote work environment and delivering an amazing customer experience. Our vision is to make finding and enrolling in health insurance simple, now more important than ever.

GetInsured currently has the largest state-based marketplace footprint. Our consumer-friendly interface and decision support tools empower millions of consumers to make better health plan decisions. We build and operate cloud-based enrollment tools for state exchanges, brokers, insurers, and consumers, including eligibility determination, plan selection, and enrollment technology, plus agent marketing and call center tools and services.

Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with mobile internet service providers, satellites, Wi-Fi internet access, or Wi-Fi adapters/extenders (e.g., certain mobile providers)

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not Required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus