Remote Customer Service Representative

Swipe Tec; Racine (WI); Remote; USD 30,000 - 42,000; Full time

Job summary

A customer service solutions company in Wisconsin is seeking a Customer Service Representative to provide exceptional support. You will handle inquiries, resolve issues, and assist with order processing. Ideal candidates should possess strong communication skills and prior experience in customer service roles. This position promises an engaging work environment focused on customer satisfaction.

Qualifications

• Proven customer service experience, preferably in a call center or retail environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient computer skills and experience with relevant software.

Responsibilities

• Serve as the initial point of contact for customer inquiries.
• Identify and resolve customer concerns effectively.
• Assist customers with order processing and shipment tracking.
• Provide basic technical support and troubleshoot issues.
• Maintain accurate records of customer interactions.

Skills

Exceptional customer service skills

Multi-tasking

Attention to detail

Empathy

Excellent communication

Strong problem-solving skills

Education

High school diploma or equivalent

Bachelor's degree

Tools

CRM software

Job description

As a Customer Service Representative, you will be responsible for delivering exceptional support by actively listening and responding to customer inquiries and concerns. Your role includes ensuring customer satisfaction, building strong relationships, resolving issues, and providing accurate information about our products and services. You will assist customers by addressing complaints, answering questions, and processing orders efficiently and courteously.

Responsibilities

• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
  
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
  
• Develop in-depth product knowledge and provide accurate information to customers.
  
• Assist customers with order processing, shipment tracking, and returns or exchanges.
  
• Maintain accurate records of customer interactions and inquiries.
  
• Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
  
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
  
• Identify customer inquiry trends and provide feedback for process improvement.
  
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
  
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
  

Skills

• Exceptional customer service skills with a strong focus on customer satisfaction.
  
• Ability to multi-task and handle high-pressure situations.
  
• Attention to detail and accuracy.
  
• Empathy, patience, and a positive attitude.
  
• Excellent communication and interpersonal abilities.
  
• Strong problem-solving skills and the ability to resolve customer issues.
  
• Proficiency in using relevant computer systems and software.
  

Requirements

Qualifications

• A high school diploma or equivalent, a Bachelor's degree is a plus.
  
• Proven customer service experience, preferably in a call center or retail environment.
  
• Strong communication skills, both verbal and written.
  
• Excellent problem-solving and conflict-resolution abilities.
  
• Proficient computer skills and experience with CRM software.
  
• Problem-solving abilities with a keen attention to detail.
  
• Team player with the ability to collaborate effectively with colleagues.