Remote Customer Service Representative

Qualfon Philippines; Ohio; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading customer service provider in Ohio is hiring for a remote position as a Customer Service Representative. This role involves fielding inbound calls regarding benefits and claims, requiring excellent customer service skills and experience in a call center. Candidates must complete virtual paid training and should have a stable internet connection along with the necessary equipment to work from home. Benefits include medical coverage and educational opportunities.

Benefits

Medical and dental benefits

Paid time off

Education scholarships

Qualifications

• One year of previous call center experience preferred.
• Ability to attend 100% classroom training program.
• Experience in a time-sensitive environment.

Responsibilities

• Respond to customer inquiries via inbound and outbound service.
• Document each encounter/resolution in the computer tracking system.
• Maintain a friendly and professional demeanor.

Skills

Call center experience

Customer service skills

Ability to work independently

Technical troubleshooting

Knowledge of dental care industry

Tools

Windows 11

USB headset

Job description

Overview

Must reside in the state of Ohio.

Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers regarding their benefits and claims. Our Customer Service Representatives will have virtual paid training from their home in Ohio.

Our Qualfon Mission:

Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon care coaches
• Medical, dental benefits, vision, and life & accident insurance for full time employees
• Opportunities to earn additional income through incentives
• Paid time off
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

Responsibilities

• Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
• Main type will be handling basic Eligibility and Benefits questions to dental Providers
• Forwarding specific inquiries as directed for priority resolution
• Documenting each encounter/resolution in the computer tracking system
• Strong capacity to retain information
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

Qualifications

What skills you will need

• One-year previous call center
• Ability to attend 100% classroom training program
• Dental Care industry experience and knowledge considered a strong advantage
• Passion to meet or exceed performance goals
• Working in a time-sensitive environment
• Computer savvy and can resolve minor technical issues with minimal assistance

Work at Home Requirements

This opportunity REQUIRES that you have the following equipment to perform the job:

• Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
• Operating system – Windows 11
• Webcam-Video available
• The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better
• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
• Upload speed of 3 Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms.
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended); 3.5 mm headsets and gaming style headsets are not approved.
• Must have available cell phone, tablet or landline for Multifactor authentication
• Will require Two monitors or one 32” or larger monitor

If you want to test your systems, please click the link below: https://support.qualfon.com/help/connection-diagnostic

EQUAL OPPORTUNITY STATEMENT Qualfon is an equal opportunity employer. Qualfon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact [e-mail] to discuss reasonable accommodations.