Remote Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Neenah (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A financial services firm is seeking a Customer Service Representative to provide exceptional support to clients and brokers. Ideal candidates have call center experience, strong communication skills, and a customer-focused mindset. Responsibilities include responding to inquiries, documenting interactions, and ensuring timely issue resolution. Competitive pay ranges from $18 to $21 per hour based on experience, with various benefit offerings available.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Qualifications

• 1+ years of call center customer service experience; financial services industry experience strongly preferred.
• Strong communication skills (both verbal and written) with a professional and courteous demeanor.
• Proficiency in basic computer systems and ability to quickly learn new applications.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions.
• Handle inquiries related to checking accounts, debit cards, ACH transactions, and bill payments.
• Document customer interactions and ensure timely resolution of issues.

Skills

Call center customer service experience

Strong communication skills

Problem-solving abilities

Attention to detail

Ability to work in a fast-paced environment

Job description

We are seeking a Customer Service Representative with proven call center experience, ideally in the financial services sector. The ideal candidate will have a customer-focused mindset and the ability to deliver accurate, courteous, and timely support to clients, brokers, merchants, and financial institutions.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions.
• Handle inquiries related to checking accounts, debit cards, ACH transactions, and bill payments.
• Deliver exceptional customer service by adhering to established call techniques and quality standards.
• Accurately document customer interactions and ensure timely resolution of issues.
• Collaborate with internal teams as needed to escalate or resolve complex issues.
• Maintain a high level of professionalism and product knowledge to represent the company effectively.

Qualifications

• 1+ years of call center customer service experience; financial services industry experience strongly preferred.
• Strong communication skills (both verbal and written) with a professional and courteous demeanor.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency in basic computer systems and ability to quickly learn new applications.
• Strong problem-solving and critical-thinking abilities.

PAY: $18-$21/hr based on experience

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.