Remote Customer Service Representative

MCI; Missouri; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading business process outsourcing company is seeking dedicated individuals for a customer service role. This position involves listening to customers, resolving their issues, and utilizing technology for account management. Ideal candidates should possess strong organizational and communication skills, and be comfortable in a fast-paced environment. A high school diploma is required. This role offers an opportunity to grow within a supportive team focused on providing exceptional customer service.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem-solving and effective call handling.

Skills

Organizational skills

Communication skills

Typing speed (20+ words per minute)

Microsoft Office Suite knowledge

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain products and processes to customers effectively
• Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with frequent changes
• Experience with account management systems or similar technology
• Demonstrated reliability and punctuality in previous roles

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.