Remote Customer Service Representative

Remote Jobs; Mississippi; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service company is seeking a remote customer service representative in Mississippi. You will manage inbound calls, assist customers with inquiries, and ensure compliance with regulations. Ideal candidates are at least 18 years old with a high school diploma and 6 months of customer service experience. This role offers a salary of up to $14.00 per hour with performance incentives and comprehensive benefits.

Benefits

Health insurance

Dental and vision programs

Paid time off

Flexible schedule

Qualifications

• Must be at least 18 years old.
• Minimum 6 months of customer service experience.
• Ability to pass background and credit checks.

Responsibilities

• Manage a high volume of inbound calls efficiently.
• Provide clear, accurate information to customers.
• Assist cardholders with inquiries regarding transactions.

Skills

Customer service skills

Active listening

Empathy

Computer knowledge

Education

High School Diploma or equivalent

Tools

Windows applications

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity

• Salary up to $14.00 per hour with additional shift differentials
• Opportunity to earn up to an additional $350 per month through performance metrics
• Comprehensive benefits package including health insurance, dental and vision programs, and paid time off
• Full-time remote work opportunity with a flexible schedule
• Career growth opportunities in a supportive and innovative environment
• Paid training to equip you for success in your role

What to Expect (Job Responsibilities)

• Manage a high volume of inbound calls efficiently in a fast-paced environment
• Actively listen to customer needs and provide clear, accurate information
• Assist cardholders with inquiries regarding transactions and account statuses
• Process transactions and handle research requests using web-based applications
• Communicate in a warm and empathetic manner while ensuring compliance with regulations

What is Required (Qualifications)

• Must be at least 18 years old and possess a High School Diploma or equivalent
• Minimum of 6 months of customer service, call center, or dispatch experience
• Ability to pass a background check, credit check, and security fingerprinting
• Must have a reliable high-speed internet connection and a dedicated workspace
• Working knowledge of computers and Windows applications

How to Stand Out (Preferred Qualifications)

• 1+ years of previous call center experience

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