Remote Customer Service Representative

MCI; Middletown (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing provider in Middletown, Iowa, is seeking customer service representatives. This role involves resolving customer issues, utilizing technology for account management, and recognizing sales opportunities. Ideal candidates are 18 years or older with a high school diploma, excellent communication skills, and basic Microsoft Office knowledge. This position offers competitive compensation and advancement opportunities.

Benefits

Competitive starting compensation

Cash bonuses and prizes

Comprehensive medical, dental, and vision coverage

Paid Time Off and paid holidays

Fun team-oriented culture

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed (20+ words a minute)

Microsoft Office Suite knowledge

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive starting compensation based on experience
• Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations
• Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
• Significant advancement opportunities with a focus on internal promotions
• Enjoy a fun, engaging work environment with a team‑oriented culture
• Earn Paid Time Off and paid holidays to take the time you need

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Ensure first call resolution through problem‑solving and effective call handling
• Appropriately escalate customer dissatisfaction to the managerial team

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Strong aptitude for conflict resolution, problem‑solving, and negotiation
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
• Exceptional interpersonal skills and the ability to build relationships with your team and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment

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