Remote Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Menasha (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Representative to provide exceptional support to clients, brokers, and merchants. The ideal candidate will have call center experience and strong communication abilities. Responsibilities include handling inquiries, documenting interactions, and collaborating with teams. The position offers a pay range of $18.00 to $21.00 per hour along with various benefits including medical and retirement plans.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Qualifications

• 1+ years of call center customer service experience; financial services industry experience strongly preferred.
• Strong communication skills (both verbal and written) with a professional and courteous demeanor.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency in basic computer systems and ability to quickly learn new applications.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions.
• Handle inquiries related to checking accounts, debit cards, ACH transactions, and bill payments.
• Deliver exceptional customer service by adhering to established call techniques and quality standards.
• Accurately document customer interactions and ensure timely resolution of issues.
• Collaborate with internal teams as needed to escalate or resolve complex issues.
• Maintain a high level of professionalism and product knowledge to represent the company effectively.

Job description

We are seeking a Customer Service Representative with proven call center experience, ideally in the financial services sector. The ideal candidate will have a customer-focused mindset and the ability to deliver accurate, courteous, and timely support to clients, brokers, merchants, and financial institutions.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions.
• Handle inquiries related to checking accounts, debit cards, ACH transactions, and bill payments.
• Deliver exceptional customer service by adhering to established call techniques and quality standards.
• Accurately document customer interactions and ensure timely resolution of issues.
• Collaborate with internal teams as needed to escalate or resolve complex issues.
• Maintain a high level of professionalism and product knowledge to represent the company effectively.

Qualifications

• 1+ years of call center customer service experience; financial services industry experience strongly preferred.
• Strong communication skills (both verbal and written) with a professional and courteous demeanor.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency in basic computer systems and ability to quickly learn new applications.
• Strong problem-solving and critical-thinking abilities.

Pay Details: $18.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.