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Remote Customer Service Representative

The Dental Specialty Center

Marlton (NJ)

Remote

USD 35,000 - 45,000

Full time

Today
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Job summary

A customer service company is seeking a Remote Customer Service Representative to assist customers via phone, email, or chat. The ideal candidate will have strong communication skills and the ability to solve problems efficiently. This role offers flexible work schedules, competitive pay with performance incentives, and opportunities for career growth.

Benefits

Flexible remote work schedule
Competitive pay with performance incentives
Paid training and professional development

Qualifications

  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • Previous customer service or call center experience is a plus.
  • Strong written and verbal communication skills necessary.

Responsibilities

  • Respond to customer inquiries via phone, email, or live chat.
  • Provide accurate information about products and services.
  • Document customer interactions in the CRM system.

Skills

Customer service orientation
Strong communication skills
Problem-solving abilities
Adaptability

Education

High school diploma or equivalent

Tools

CRM software
Job description
Overview

We are seeking a friendly and reliable Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing assistance through phone, email, or chat. The ideal candidate is customer-focused, a strong communicator, and able to resolve issues quickly while maintaining a positive attitude.

Responsibilities
  • Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with troubleshooting, billing questions, order processing, and account updates.
  • Resolve complaints by clarifying the issue, identifying solutions, and following up to ensure satisfaction.
  • Document customer interactions and update records in the company’s CRM system.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Meet or exceed performance goals for response time, resolution rate, and customer satisfaction.
  • Maintain a professional and positive demeanor while working remotely.
Qualifications
  • High school diploma or equivalent (associate’s or bachelor’s degree preferred).
  • Previous customer service or call center experience is a plus.
  • Strong written and verbal communication skills.
  • Proficiency with computers, CRM software, and basic troubleshooting.
  • Ability to multitask, manage time effectively, and work independently in a remote environment.
  • Reliable internet connection, computer, and a quiet workspace.
Skills & Attributes
  • Excellent problem-solving abilities.
  • Empathy and patience when handling customer concerns.
  • Strong organizational skills and attention to detail.
  • Adaptability and willingness to learn.
Benefits
  • Flexible remote work schedule.
  • Competitive pay with performance-based incentives.
  • Paid training and professional development.
  • Opportunities for career growth.
  • Supportive team culture.
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