Remote Customer Service Representative

MCI; Jacksonville (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company in Jacksonville, NC, is seeking customer service representatives to manage customer accounts and resolve issues. Candidates should have strong organizational and communication skills. Preferred qualifications include prior customer service experience and familiarity with Microsoft Office. This role offers competitive compensation and opportunities for career growth.

Benefits

Competitive starting compensation

Opportunities for contests with cash bonuses

Comprehensive health benefits after 90 days

Paid training

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Experience in a customer service environment is preferred.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize technology to manage customer accounts.
• Identify sales opportunities to enhance customer experience.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

Employer Industry

Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive starting compensation based on experience
• Opportunities for daily, weekly, and monthly contests with cash bonuses and prizes
• Comprehensive health benefits available after 90 days for full-time employees
• Focus on internal promotions, offering significant career growth opportunities
• Paid training to enhance your skills while earning
• Engaging team-oriented work environment with a casual dress code

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to manage customer accounts
• Identify sales opportunities and apply skills to enhance customer experienceExplain products and processes clearly to customers
• Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Experience in a customer service environment
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced environment with changing demands
• Proven track record of maintaining regular attendance and punctuality
• Familiarity with Windows operating systems

Privacy & Equal Opportunity Statement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.