Remote Customer Service Representative

MCI; Gypsum Township (KS); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading business process outsourcing company in Kansas is seeking a Customer Service Representative to assist customers with their needs and resolve issues effectively. Candidates should possess excellent communication skills, a high school diploma, and the ability to work in a fast-paced environment. This role offers opportunities for career growth and competitive benefits.

Benefits

Competitive benefits

Career growth opportunities

Supportive team environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management.
• Recognize sales opportunities and upgrade services.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Strong team orientation and customer focus
• Aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment with frequent changes
• Excellent interpersonal skills and the ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

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