Remote Customer Service Representative

MCI; Fort Riley (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing company is looking for customer service representatives in Fort Riley, Kansas. In this role, you will address customer needs, resolve issues, and ensure first call resolution. Candidates should possess a high school diploma or equivalent and strong organizational skills. This position offers competitive compensation and opportunities for career advancement in a supportive team environment.

Benefits

Competitive compensation

Career advancement opportunities

Paid Time Off and holidays

Comprehensive health benefits

Cash bonuses and prizes for performance

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through effective problem-solving.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Basic knowledge of Microsoft Office Suite

Ability to troubleshoot customer issues

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation based on experience
• Opportunities for career advancement and growth within the organization
• Fun, engaging work environment with a supportive team culture
• Paid Time Off and paid holidays to ensure work-life balance
• Incentives and rewards including cash bonuses and prizes for performance
• Comprehensive health benefits available after 90 days of employment

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment
• Aptitude for conflict resolution and negotiation
• Experience using Windows operating system

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