Remote Customer Service Representative

MCI; Fort Campbell North (KY); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading Business Process Outsourcing firm is seeking candidates for a customer service role in Fort Campbell North, Kentucky. The position offers opportunities for career growth, comprehensive health benefits after 90 days, and a fun work environment. Ideal candidates will excel in communication, organization, and problem-solving skills. Experience in customer service is preferred. Join us to make a positive impact and grow your career!

Benefits

PTO and paid holidays

Incentives and rewards

Paid training

Comprehensive health benefits

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position the products and processes with customers.

Skills

Organizational skills

Written communication skills

Oral communication skills

Problem-solving

Negotiation skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• PTO and paid holidays to take the time you need
• Incentives & Rewards: Participate in contests that include cash bonuses and prizes
• Comprehensive health benefits available after 90 days for full-time employees
• Fun, engaging work environment with a casual dress code
• Paid training to learn new skills while earning a paycheck

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications)

• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Experience in a customer service role

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #IncentivesAndRewards #TeamEnvironment

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