Remote Customer Service Representative

MCI; Eglin Air Force Base (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing company is looking for a customer service representative to assist customers by resolving issues and providing support. Applicants should have excellent communication skills and be able to work in a fast-paced environment. The position offers competitive compensation based on experience along with various benefits, including training and opportunities for career advancement.

Benefits

Comprehensive medical, dental, and vision coverage

Paid training

Cash bonuses and prizes

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite required.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first call resolution through effective problem-solving.

Skills

Organizational skills

Communication skills

Typing ability

Microsoft Office Suite knowledge

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Starting compensation based on experience, with competitive benefits and incentives
• Participate in contests that include cash bonuses and prizes, such as electronics and vacations
• Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
• Opportunities for career advancement with a focus on internal promotions
• Paid training to enhance your skills while you work
• Enjoy a fun, engaging work environment with a casual dress code

What to Expect

Job Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first call resolution through effective problem-solving and call handling

What is Required

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out

Preferred Qualifications:

• An aptitude for conflict resolution, problem solving, and negotiation
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent

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