Remote Customer Service Representative

TEKsystems; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading staffing and workforce solutions firm is hiring fully remote Customer Service Representatives to assist healthcare clients. Candidates should have 1-2 years of customer service experience and excellent communication skills. The role involves engaging with customers about Medicare/Medicaid coverage and requires troubleshooting and critical thinking abilities. Competitive pay at $15/hr, with bilingual candidates earning $17/hr, and benefits available.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Time Off

Qualifications

• 1-2 years of customer service experience required.
• Excellent communication skills are essential.
• Must exhibit critical thinking and problem-solving skills.

Responsibilities

• Assist customers with healthcare options and eligibility.
• Engage with customers over the phone and online.
• Update billing and payment preferences.

Skills

Customer service experience

Troubleshooting

Communication skills

Critical thinking

Organization

Job description

*TEKsystems* is hiring a large group of *FULLY REMOTE* *Customer Service Representatives* to work for a healthcare client.

These positions are a great opportunity to gain some viable work experience and consist of a fast-moving hiring/onboarding process.

Job Description

• Speaking to Medicare/Medicaid eligibility recipients about their healthcare coverages, options, and eligibility
• Assisting consumers with account creation and account management and resetting passwords
• Must be comfortable with rapidly changing environments and being available to work on special projects as needed
• Uploading documents while answering calls from consumers
• Engage with customers over the phone and reply to online chat inquiries
• Updating billing and payment preferences
• Describing benefits and coverages to customers

Qualifications

• 1-2 years of customer service experience
• Troubleshooting and critical thinking skills are very important
• Ability to prioritize
• Excellent communication skills (verbally and written)
• Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess

Shift

Monday- Friday- two different shifts: 7:45am- 4:15pm EST or 8:30am-5:00pm EST

Pay

$15/hr. ($17 if candidate is fully bilingual, Spanish/English)

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.