Remote Customer Service Representative

TEKsystems; Cedar Rapids (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking remote call center agents to deliver exceptional customer service. Responsibilities include answering calls, troubleshooting issues, and managing customer accounts. The ideal candidate will have strong customer service skills and recent experience in food service or retail. This role offers a pay range of $15.00 - $17.00/hr along with comprehensive benefits.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Paid Time Off (PTO)

Qualifications

• High level customer service; call center experience preferred.
• Recent work history in food service or retail required.
• Ability to troubleshoot issues while working from home.

Responsibilities

• Deliver the highest level of customer service experience.
• Engage with customers over the phone and reply to online chat inquiries.
• Input customer information into a database.

Skills

Customer service

Problem solving

Communication

Troubleshooting

Job description

Overview

TEKsystems is seeking remote call center agents to join our team. All candidates MUST be identified by October 9th.

This is a fully remote position.

Responsibilities

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options
• Problem solve — find creative solutions to consumer problems
• Diagnose, assess, and resolve problems or issues in a timely manner
• Be an expert on the company, product, and policies
• Display flexibility and willingness to accept changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing required; eligibility to proceed through training and certifications depend on passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
• Input customer information into a database
• Various administrative duties as assigned

Qualifications

• Customer service at a high level; call center experience is preferred but professional retail/food service is acceptable
• High level food service/retail experience required with RECENT work history — no large gaps
• Must be able to troubleshoot issues when working from home (Internet Familiarization Assessment required)
• Proficient understanding of workflows and policy/procedure adherence

Pay and Benefits

• Pay range: $15.00 - $17.00/hr
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment
• Benefits may be subject to change and to specific elections, plan, or program terms
• Benefits for this temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan with pre-tax and Roth options; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 9, 2025.

About TEKsystems

We are a partner in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. We are a team of 80,000+ strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.